I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you,
Thank you. Please try the following:
Please reply at the box below to continue. Thank you,
Did it let you delete the printer successfully?
Is this a laptop or desktop?
Please let me know. Thank you.
Can you unplug the USB printer cable from both printer and computer this time
, then go to Start\Control Panel\Hardware and Sound\Devices and Printers. Then there, right-click on the Canon printer and remove it again
, then connect the USB printer cable from printer to another USB port at the back of the computer
, then wait a bit, and it should reinstall again
, then check printing.
Please let me know. Thank you,
Sorry, do you have another USB printer cable to try?
You're welcome. Sorry, please try the following when you can:
- Disconnect printer's USB cable from computer
, then go to Start\Control Panel\Hardware and Sound\Devices and Printers. Then there, right-click on the Canon printer and remove it
, click on Start\Control Panel\Programs\Programs and Features and uninstall any Canon printer driver / program there
, restart the computer
, click on the Canon website below:
, then there, click on Drivers (under Operating system Windows 7....)
, then download and install the Printer Driver Add-On Module ...
Sorry. After clicking on the website below:
, per my previous suggestion, did you actually click on the option Drivers under Operating System... first?
If you still need help with this issue, please let me know any time. Thank you,