Hello & Welcome to JustAnswer. Thank you for your question.
May i connect with you remotely to troubleshoot the issue directly? Thanks
I sent request for remote service. Please accept it then follow steps here to connect with me.
We can continue here if you do not want to pay for remote. I can instruct, if you still wish to cancel you can email***@******.*** and this will be done.
Before you upgraded, was the printer connected to the router?