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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My computer is updated to Windows 10 and now my printer

Customer Question

My computer is updated to Windows 10 and now my printer isn't working. I ran a network configuration report and it showed 0's on the IP address, subnet mas and IP gateway and other places on the report. It said 'failed to associate" on wireless link status
Submitted: 6 months ago.
Category: Printers
Expert:  Kamil Anwar replied 6 months ago.

Hello & Welcome to JustAnswer. Thank you for your question.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 6 months ago.
Expert:  Kamil Anwar replied 6 months ago.

I sent request for remote service. Please accept it then follow steps here to connect with me.

Customer: replied 6 months ago.
I am not feeling comfortable with this transaction and want to cancel the request and have a credit supplied
Expert:  Kamil Anwar replied 6 months ago.

We can continue here if you do not want to pay for remote. I can instruct, if you still wish to cancel you can email***@******.*** and this will be done.

Customer: replied 6 months ago.
I am feeling uncomfortable with this transaction and want to cancel the request and have a credit supplied
Customer: replied 6 months ago.
okay, let's try it this way
Expert:  Kamil Anwar replied 6 months ago.

Before you upgraded, was the printer connected to the router?