How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask WesPCDr Your Own Question

WesPCDr
WesPCDr, Technician
Category: Printers
Satisfied Customers: 1503
Experience:  Over 5 years as a computer and printer repair technician
21171802
Type Your Printers Question Here...
WesPCDr is online now
A new question is answered every 9 seconds

The error light wont go off, it says jammed but I have

Customer Question

The error light wont go off, it says jammed but I have removed the paper and it still wont go off or work.
Submitted: 6 months ago.
Category: Printers
Expert:  WesPCDr replied 6 months ago.

Hello, I'm Wes, and I'll be assisting you today.

Expert:  WesPCDr replied 6 months ago.

Sometimes the rollers become dirty and cause the paper to slip. This can cause the paper not to pick up or even cause a paper jam because the sensors do not see the paper pass in a certain amount of time.

To fix the problem, unplug the printer power cable. Open the covers and remove any cartridges and look for loose paper. Use tweezers to pull the paper out or the eraser end of a pencil to move the rollers and get to the paper. Then use a damp paper towel with water or Windex and clean the rollers. Start where the paper touches the printer and look for white, gray, and black rollers. Use your fingers to move the rollers as much as you can to clean them. Open the printer and clean the other rollers you can find as well.

Then plug the printer power back in try to print.

Expert:  WesPCDr replied 6 months ago.

Let me know if the issue is resolved or if you need additional help. Thanks

Expert:  WesPCDr replied 6 months ago.

Did that resolve the issue for you?

Expert:  WesPCDr replied 6 months ago.

Did you need additional support?