Hello, I'm Wes, and I'll be assisting you today.
Once thing you can try is to remove the ink cartridges, unplug the printer power for 1 minute.
While waiting, clean the ink cartridge contacts with a paper towel and then power on the printer.
Wait for it to ask for the ink cartridge, then insert it back in.
Let me know if the issue is resolved or if you need additional help. Thanks
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