Hello and thanks for your question. I look forward to assisting you today with the best answer possible.
Would you like me to remote in and work on the issue directly?
I will uninstall and then try reinstalling the printer. It solves 95% of the problems.
Please click the following link to download team viewer:http://tinyurl.com/q7dwcks
Save the file first, then open it up. You will be provided with an ID and password, reply back with the same.
Did you download the teamviewer?
That was a system generated. I have sent you a new request.
Would you like to continue troubleshooting over this chat?
Once in Printer and scanners window > right click on your printer then select reset printing system > then again add your printer.
Tell me how it goes!