Hello, I'm Wes, and I'll be assisting you today.
The problem usually happens when the print head becomes clogged with dry ink after not being used for a while.
You can try to clean the print head by running the clean print head maintenance tool from the printer menu.
You may have to run it several times before it starts to print.
If it does not printer after trying to run the clean print head tool, then the print head is clogged beyond cleaning.
Let me know if that is the case.
Did you need additional support?