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WesPCDr, Technician
Category: Printers
Satisfied Customers: 1481
Experience:  Over 5 years as a computer and printer repair technician
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I have a Canon Mp 540 printer. It hasn´t been used months. I

Customer Question

I have a Canon Mp 540 printer. It hasn´t been used for 7 months. I changed new black ink cassette but it only prints blanks same when I try to Copy
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: Never before. I think about 7 years
JA: Tell me a bit more about what's going on so he can help you best.
Customer: It sounds like it´s doing something lasts quite long and then I can hear the sound like printing. But when the paper comes out there is nothing in it.
JA: Is there anything else important you think the Printer Technician should know?
Customer: Not really
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Printer Technician about your situation and then connect you two.
Submitted: 4 months ago.
Category: Printers
Expert:  WesPCDr replied 4 months ago.

Hello, I'm Wes, and I'll be assisting you today.

Expert:  WesPCDr replied 4 months ago.

The problem usually happens when the print head becomes clogged with dry ink after not being used for a while.

You can try to clean the print head by running the clean print head maintenance tool from the printer menu.

You may have to run it several times before it starts to print.

If it does not printer after trying to run the clean print head tool, then the print head is clogged beyond cleaning.

Let me know if that is the case.

Expert:  WesPCDr replied 4 months ago.

Did you need additional support?