Hello. My name is ***** ***** I can help you solve your problem. What is your computer operating system?
Do you have a pc or a mac?
What version of Windows do you have?
Is your printer connected wirelessly to your network?
If you recently upgraded your operating system to Windows 10, you need to uninstall your printer software and reinstall new drivers from the HP website. I can show you how to do this.
First, you need to connect your printer to your wifi network, using the control panel on your printer, if it does not already show that the status i connected.
if it does not already show that the status is connected.
Next, open the Control Panel on your computer.