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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My printer is not working and the message saysthat it's the

Customer Question

My printer is not working and the message saysthat it's the printer or the ink system and to turn it off & on. that doesn't work so I am calling you.
Submitted: 6 months ago.
Category: Printers
Expert:  JKalman replied 6 months ago.

Hello. My name is ***** ***** I can help you solve your problem. What is your computer operating system?

Customer: replied 6 months ago.
HP110-014
Customer: replied 6 months ago.
Please answer the question that you have already charged me for.
Expert:  JKalman replied 6 months ago.

Do you have a pc or a mac?

Customer: replied 6 months ago.
I have a pc.
Expert:  JKalman replied 6 months ago.

What version of Windows do you have?

Expert:  JKalman replied 6 months ago.

Is your printer connected wirelessly to your network?

Customer: replied 6 months ago.
I think it is now windows 10.
Customer: replied 6 months ago.
I think so.
Expert:  JKalman replied 6 months ago.

If you recently upgraded your operating system to Windows 10, you need to uninstall your printer software and reinstall new drivers from the HP website. I can show you how to do this.

Customer: replied 6 months ago.
Great.
Expert:  JKalman replied 6 months ago.

First, you need to connect your printer to your wifi network, using the control panel on your printer, if it does not already show that the status i connected.

Expert:  JKalman replied 6 months ago.

if it does not already show that the status is connected.

Expert:  JKalman replied 6 months ago.

Next, open the Control Panel on your computer.