Hello. My name is ***** ***** I will be assisting you today.
Can I remotely connect to your computer, so I can troubleshoot this issue with you?
ok, I'll see if someone else can help without remote assistance
I'm sorry about the issue. I'm another tech; I can help you with this.
With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:
Remote support is quicker and easier for you as I will do all the troubleshooting steps for you. And this issue can be complicated. Otherwise, I will provide written instructions.
Are you currently able to make a copy from the printer's glass (not printing from the computer)?
Is the printer connected to the computer with a USB cable? Or is the connection wireless?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please let me know your option; we guarantee our service. Please reply at the box below. Thank you.