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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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The printer is showing locks on the general everyday

Customer Question

the printer is showing locks on the general everyday printing how do i unlock them
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: its a HP Envy 5530 series and its 2 or 3 yrs old
JA: What troubleshooting have you tried?
Customer: restatring the computer making sure that its online although it says off line in queue
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no thank you
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Printer Technician about your situation and then connect you two.
Submitted: 4 months ago.
Category: Printers
Expert:  Cody replied 4 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 4 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Customer: replied 4 months ago.
no thanks
Expert:  Cody replied 4 months ago.

ok, I'll see if someone else can help without remote assistance

Expert:  Viet - Printer Tech replied 4 months ago.


I'm sorry about the issue. I'm another tech; I can help you with this.

With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:

Remote support is quicker and easier for you as I will do all the troubleshooting steps for you. And this issue can be complicated. Otherwise, I will provide written instructions.

Are you currently able to make a copy from the printer's glass (not printing from the computer)?

Is the printer connected to the computer with a USB cable? Or is the connection wireless?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Please let me know your option; we guarantee our service. Please reply at the box below. Thank you.

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