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May i connect with you remotely to troubleshoot the issue directly? Thanks
That's possible as well. Can you check and confirm if the printer is connected to your wifi first? If it is, then try accessing the printer ip address in the browser's address bar to see if it returns the printer page. If it is not, then connect it to your wireless router and then test.
There are two ways to check that:via the printer control panel from the network settings. via the router (by logging into it) and viewing the connected clients list, and then checking each IP connected to find out which one it is.via the printer, it is easier. however if it looks difficult then just reconnect the printer to wireless router, and once it is connected (re-add) it to your system via Devices and Printers.
Are you able to get to the web page of the printer from your computer?
Good. Now click Start -> search for devices and printers, click add and wait for it to search for the printer, once it finds the printer select it and add it and then test.
Go to Devices and Printers and click Add a Printer or Add Printer and tell me the options it lists.
choose Add a printer and tell me the options it lists
It should your printer in the dialog, choose it and click next
Something's not right and it should not be asking for the WPS Pin. Is your computer connected wirelssly to the router? how did you access the printer page earlier?
It should not be asking for the pin if it is connected to the router. I beleive, you have the printer setup to broadcast it's own wifi. How did you access the printer page?
This is what i am saying as well and i know it shouldnt be asking for a wps pin. I beleive, you have the printer setup to broadcast it's own wifi. How did you access the printer page?
I've run out of ideas unfortunately, i will opt out and open the question to other experts.
I'm sorry about the issue. I'm another tech; I can help you with this. Can we continue tomorrow?
Do you have windows xp, vista, or 7, or 8, 10?
I can connect remotely to your computer and fix the issue directly for you for an extra of only $5, and we guarantee our service.
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