How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

Ok. Thanks a lot. i am facing much problems with my

Customer Question

Ok. Thanks a lot. i am facing much problems with my printers. My epson stylus pro 7700 has a problem. One of the cyan is not dropping. It was working perfectly but after i changed the maintenance tank, one of the cyan stopped. What could be the problem?
Submitted: 6 months ago.
Category: Printers
Expert:  Nathan replied 6 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

We would initially believe this to be clogged nozzles, again this is especially likely if using non-oem inks.

Start by going into the printer utility menu and running the head clean (nozzle) clean function several times.

If no change, we will proceed through a manual cleaning process next.

Expert:  Nathan replied 6 months ago.

Just checking in, did you have a chance to try the nozzle clean utility?