Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
We would initially believe this to be clogged nozzles, again this is especially likely if using non-oem inks.
Start by going into the printer utility menu and running the head clean (nozzle) clean function several times.
If no change, we will proceed through a manual cleaning process next.
Just checking in, did you have a chance to try the nozzle clean utility?