I'm sorry about the issue. Is printing currently working fine?
When did this issue first occur?
Was there any change recently to your computer that may have caused this issue?
Is the printer / scanner connected to the computer with a USB cable? Or is the connection wireless?
Do you have windows xp, vista, or 7, or 8, 10?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,