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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My WF-7620 has stopped working. There is an error code 0x9A.

Customer Question

My WF-7620 has stopped working. There is an error code 0x9A.
JA: Just to clarify, have you double-checked the code? And what is the exact make and model of your machine?
Customer: What should I do?
JA: Tell me a bit more about what's going on so he can help you best.
Customer: When I turn on the Workforce WF 7620 I get this message:
JA: Is there anything else the Printer Technician should be aware of?
Customer: Printer error Code 0x9A
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Printer Technician about your situation and then connect you two.
Submitted: 6 months ago.
Category: Printers
Expert:  Sudipto replied 6 months ago.

Thanks for posting your question on Justanswer.com, a global paid independent support site.My Name is***** problem error code you are getting is caused due to defective printhead or cartridges. This can also cause due to printhead jam. So, let me know if the cartridges can move freely, when you open the printer cover or not ?