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Is the model number ACTUALLY:
Canon Pixma MX922
So to print on Envelopes.....only 1 cassette (tray) will allow this.
Which cassette do you have you envelopes loaded into?
The User Manual doesnt directly say it, it says it in a more INdirect way.....and only certain paper types go in certain cassettes....and from the image below, you can see, that only the LOWER cassette is used.
In this image you will see that the LOWER cassette is being listed
I believe some settings may have inadvertently been set incorrectly.
YOu may need to START over, and go through EACH setting, to MAKE SURE they are all set up correctly.
Well, there is no mention of using the UPPER tray for envelopes.
So....if you are using the machine in a way UNINTENDED by the manufacturer......there isnt much I can do.
But, i will do whatever I can.....
Did you align the PAPER GUIDES, within the Paper Cassette?
I just noticed you CAN in fact print Envelope from the UPPER cassette......so its just a matter of setting the appropriate settings for this operation
Here is the correct Page Sizes for that printer, and WHICH cassette to place them. (See image)
YES, i think i can help you.....however, in order to print to envelope, you MUST be using the Printer Driver Software.
Can we do a REMOTE SESSIOn, so I can have a look at the settings, and show you the changes needed?
Perfect....lets get you the remote service offer.
Cost will be the original question cost (showing $23 i think) + Premium service fee of $15 for a total of $38
Did you read through the USer Guide, and User Manual before attempting to print to envelopes?
This can usually resolve most issues, BEFORE needing to ask for technical support.
Ahhh HA.....your on a MAC.....thought you were on a Windows machine.....THAT CHANGES EVERYTHING!
i can help you even on a mac if you want to agree to the additional charge for remote access.
But i have to tell you i dont know if you can print them from the upper tray. the instructions want you to print them from the lower tray
and there may be some size issues as well. It is designed to print standard number 10 envelopes or the European equivalent. If the envelopes are much smaller than that it might not be able to get them through the printer.