Hello John. My name is***** am a computer professional with over 15 years of experience with both Mac and Windows. I'm sorry that you're having this issue. It would be my pleasure to help you resolve this.
Would you consider allowing me to connect remotely to fix this for you?
I can also provide step by step detailed instructions for you and go slowly so you can follow along and make sure that you understand the process so you can fix it in future. However, I should first check to be 100% certain that this printer is compatible with Windows 10. Please give me just a moment to check that.
John , this computer is not fully compatible with Windows 10. There is an excellent chance that if I install it in compatibility mode that it will work.
Our services are 100% guaranteed. If I am unable to get it to work properly by installing it in compatibility mode you may request a refund. If it does work well (and my research suggests that it will, I will provide detailed instructions for fixing the problem if it should occur again in the future
I meant to say that th eprinter is not fully compatible with Windows 10. Do you still need assistance, John?