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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 23110
Experience:  Computer networking/repair. 12+ years experience.
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My printer will not scan. It says end drum as well ?

Customer Question

My printer will not scan. It says end drum as well ?
Submitted: 10 months ago.
Category: Printers
Expert:  Nathan replied 10 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Can you give me the complete error message it has on the printer screen?

Customer: replied 10 months ago.
I've already paid the money and I still have no answer ?
Customer: replied 10 months ago.
end drum soon
Customer: replied 10 months ago.
End drum soon ?
Expert:  Nathan replied 10 months ago.

I was asking you for more information, before I could provide an answer, thank you for replying.

Expert:  Nathan replied 10 months ago.

Are you presented with that same error when you try to initiate a scan?
Or do you get a different error message, on the computer?

Expert:  Nathan replied 10 months ago.

Do you need more help with this?
If so, simply reply back on this page.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.

Nathan

Customer: replied 10 months ago.
Hi yes I still need help to solve this problem please ?
Expert:  Nathan replied 10 months ago.

I'd be happy to help, but again I need more information from you, which I've requested several times:

Can you give me the complete error message it has on the printer screen?

Are you presented with that same error when you try to initiate a scan?

Or do you get a different error message, on the computer?

Customer: replied 10 months ago.
When I turn on the printer it says end drum soon
Then I try to scan and no joy
I press scan the press down arrow twice to image, the press ok then press start. It says "connecting to PC" for about 2 minutes then nothing ?
Does that help
Customer: replied 10 months ago.
Actually about 1 minute then back to Scan:select
Expert:  Nathan replied 10 months ago.

Okay these are really 2 separate issues, though the first could be causing a conflict that contributes to the 2nd.

For the first issue, you need to replace the drum before the machine will function again. The drum unit is at the ends of its life and must be changed: http://amzn.to/1Y1j3Z1

Once that is installed, the scanning may start working again as well. If it does not, you'll need to update/reinstall the full printer software package on the computer.

Best regards,

Nahtan

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