Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Can you give me the complete error message it has on the printer screen?
I was asking you for more information, before I could provide an answer, thank you for replying.
Are you presented with that same error when you try to initiate a scan?Or do you get a different error message, on the computer?
Do you need more help with this?If so, simply reply back on this page.
Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.
I'd be happy to help, but again I need more information from you, which I've requested several times:
Are you presented with that same error when you try to initiate a scan?
Or do you get a different error message, on the computer?
Okay these are really 2 separate issues, though the first could be causing a conflict that contributes to the 2nd.
For the first issue, you need to replace the drum before the machine will function again. The drum unit is at the ends of its life and must be changed: http://amzn.to/1Y1j3Z1
Once that is installed, the scanning may start working again as well. If it does not, you'll need to update/reinstall the full printer software package on the computer.