Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Does this happen from other applications also? For color documents or photos, or just black text?
I am asking you to specifically test other applications and some color items to print, please.
Was that black or color, or a mix?
Can you go into your devices/printers folder, right click the hp, then Printer Properties, and click on the Test Page, and tell me how the windows test page comes out?
That may be the issue then,
I'd suspect there is a black/printhead issue here, and your WP program may be running in black/gray only mode.Go try to print from WP again, but first look in your print settings. If it is set to black only or grayscale mode, unselect that (you can also mix some color into the WP doc).
Let me know how that comes out, and then we can address if it is a printer issue or a WP or driver issue.
Do you need more help with this?