Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows. I'm sorry that you're having this issue. It would be my pleasure to help you resolve this. Can you tell me what the error message is please?
Thank you for that information. This is an indicator that you need to call an Epson technician for routine maintenance. However, sometimes performing a deep cleaning in maintenance mode can correct the issue.
S Cleaning: Maintenance Mode 1 (Hold the Pause button at power on)
SS Cleaning has a strong ultra sonic component. The Piezo Elements internal to the Print Head are used to attempt to break up pigment particles that may be clogging the interior of the Print Head.
Use SS Cleaning when a Nozzle can not be cleared through normal cleaning.
Color Pairs on the Print Head (Listed Left to Right)
1. Cyan and Vivid Magenta2. Photo Black (Matte Black) and Light Black3. Orange and Green4. Light Light Black and Yellow5. Vivid Light Magenta and Light Cyan.
Pairs Cleanings in Service Mode: (Hold Enter/Down/Right buttons at power on)
There are four different levels of pairs cleanings for each color pair, in Service Mode. This cleaning method uses the least amount of ink Try the most gentle (level 1) cleaning first. .
Please try this and let me know how this works for you. If you need clarification on any of the steps or have additional questions I am happy to assist. I am committed to working with you until the problem is fully resolved.
Thank you. That very well may do the trick. Start in maintenance mode and see if there is a menu option to clear it, however, it is never a bad idea to do the deep cleaning from time to time on your printers, particularly if you are not having them regularly serviced.
Please give this a try and let me know how it works for you. If you need clarification on any of the steps or have additional questions I am happy to assist. I am committed to working with you until the problem is fully resolved.
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I have attached a screen shot of what I get when I search for it.
Please disregard. I answered on the wrong screen.