Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
When you say "tape", do you mean the thin plastic strip with little vertical lines on it, that runs the width of the printer behind the carriage assembly?
Okay, that is the encoder strip,
it should fit into a slot on either end (look at the attached side to see how it fits in), you just need to stretch it taut and hook it into place.
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