I'm sorry about the issue. Is there any error or message when scanning?
Is it printing fine?
Is the printer connected to the computer with a USB cable? Or is the connection wireless?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
Please reply at the box below, so I can help you. Thank you,
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,