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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a canon MX 892 and tonight first time it will not

Customer Question

I have a canon MX 892 and tonight for the first time it will not scan What do I do to get it to work, it copys it faxes but it won't scan and I need to get a document sent tonight can you help me
Submitted: 10 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 10 months ago.

Hi,

I'm sorry about the issue. Is there any error or message when scanning?

Is it printing fine?

Is the printer connected to the computer with a USB cable? Or is the connection wireless?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 10 months ago.

Please reply at the box below, so I can help you. Thank you,

Expert:  Viet - Printer Tech replied 10 months ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,