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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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USB connection from MFC6490CW to PC with Windows 7 disabled.

Customer Question

USB connection from MFC6490CW to PC with Windows 7 disabled. Original CD for printer was for MS Vista, and the repair program is not activated by inserting the disk. I have reinstalled the printer as the default printer, but am still unable to print from pc. I can make copies on the printer.
Submitted: 4 months ago.
Category: Printers
Expert:  Kamil Anwar replied 4 months ago.

Hello & Welcome to JustAnswer. Thank you for your question.

May i connect with you remotely to troubleshoot the issue directly? Thanks