I'm sorry about the issue. Is there any error or message when printing?
Is this a new printer? Have you install the printer's driver / software yet?
Is there any power / light on the printer? Is there anything on the printer's screen?
Are you able to make a copy from the printer's glass (not printing from the computer)?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Is the printer connected to the computer with a USB cable? Or is the connection wireless?
Please reply at the box below. Thank you,