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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Re my Epson Printer, Model WorkForce WF-3640, I cannot get

Customer Question

Re my Epson Printer, Model WorkForce WF-3640, I cannot get it to print. When I push the print request, nothing happens it is plugged into power, and all lit up, but no action, Please help
Submitted: 6 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 6 months ago.

Hi,

I'm sorry about the issue. Is there any error or message when printing?

Is this a new printer? Have you install the printer's driver / software yet?

Is there any power / light on the printer? Is there anything on the printer's screen?

Are you able to make a copy from the printer's glass (not printing from the computer)?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Is the printer connected to the computer with a USB cable? Or is the connection wireless?

Please reply at the box below. Thank you,