How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Robert M. Your Own Question

Robert M.
Robert M., Consultant
Category: Printers
Satisfied Customers: 8750
Experience:  30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
23372949
Type Your Printers Question Here...
Robert M. is online now
A new question is answered every 9 seconds

Epson xp-830 trying to print envelopes with addresses but

Customer Question

Epson xp-830
trying to print envelopes with addresses but the printer keeps telling us to put in a DVD even though I am telling it to print from Cassette 1
Submitted: 6 months ago.
Category: Printers
Expert:  Electronics Pete replied 6 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Electronics Pete replied 6 months ago.

What software are you printing from? You will need to check the printer setup page settings within that software.

Expert:  Robert M. replied 6 months ago.

you should be doing envelopes from tray 2 the LOWER paper tray

this page has complete instructions with diagrams.

http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?UseCookie=yes&infoType=FAQ&oid=273279&prodoid=63102263&foid=285250&cat=237989&subcat=237997