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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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The cyan color is missing when I did a quality color

Customer Question

The cyan color is missing when I did a quality color diagnostic on my printer. Model HP Envy 5660. I've tried cleaning cartridges. Although they were new. I changed them and still doing the same thing.
Submitted: 6 months ago.
Category: Printers
Expert:  MasterFixIt replied 6 months ago.

Hi , I am Tech Michael an expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.

If you are new to the site, this is briefly how it works:

1. We may need some back and forth to exchange information (if needed) and there is no extra cost for replying.

2. I will give you the best possible Answer for your problem without the ability of actually being present with you.

The better you describe the problem

, the quicker I can help ;-)

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I am only credited for my time and expertise if you rate kindly.

How old is your printer?

Also does it get a lot of use?

I doubt that the change to Win 10 has caused this ;-(

Thank you

Tech Michael

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