How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michelle Your Own Question
Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 4956
Experience:  B.Sc. Computer Science with Honors
26798893
Type Your Printers Question Here...
Michelle is online now
A new question is answered every 9 seconds

On my PC 980 I pulled a copy out before it was through

Customer Question

On my PC 980 I pulled a copy out before it was through printing.
A big no no. An 8 or infinity sign followed by a zig zag line is now
flashing. Printer will not work.
Thanks, Ed
Submitted: 9 months ago.
Category: Printers
Expert:  Michelle replied 9 months ago.

Hi my name is ***** ***** i will be the expert working with you today.

open the printer cover and remove any paper jammed inside clear the jam and remove the papers from the tray amd empty it. remove the cartridges and close the cover. unplug the printer from the power and leave it sit for 5 mins.

Reconnect and power on the printer insert the cartridges as well let me know how it goes. no paper error will be there then you put in the papers.

Customer: replied 9 months ago.
I assembled as you asked. Tried to print, and printer started but stopped and there is a P where number of
copies is at.
Customer: replied 9 months ago.
It is now working ok.
Expert:  Michelle replied 9 months ago.

try to print few copies and let me know how it goes.

Customer: replied 9 months ago.
I printed 5 copies, but now it is flashing the 8 and zig zag and now it won't print.
Expert:  Michelle replied 9 months ago.

remove the cartridges and try to clean the copper or golden contact points and then insert it back in the carriage head.

Expert:  Michelle replied 9 months ago.

try to print from a different application.

Customer: replied 9 months ago.
I removed the cartridge (singular) and cannot find the contact points
Expert:  Michelle replied 9 months ago.

you will see copper dotted points try to clean that and the same contacts on the print head as well.

Customer: replied 9 months ago.
Will still not print. Light still flashes plus a red dot on the middle paper tray
Expert:  Michelle replied 9 months ago.

look at the encoder film which runs at the back of the print head its a thin film strip try to clean that using a dry soft cloth.

Expert:  Michelle replied 9 months ago.

encoder strip cleaning video

https://www.youtube.com/watch?v=lyzVcbog3TU

Customer: replied 9 months ago.
NO CHANGE.
Expert:  Michelle replied 9 months ago.

how old is the printer, is it under warranty

Related Printers Questions