Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi my name is ***** ***** i will be the expert working with you today.
open the printer cover and remove any paper jammed inside clear the jam and remove the papers from the tray amd empty it. remove the cartridges and close the cover. unplug the printer from the power and leave it sit for 5 mins.
Reconnect and power on the printer insert the cartridges as well let me know how it goes. no paper error will be there then you put in the papers.
try to print few copies and let me know how it goes.
remove the cartridges and try to clean the copper or golden contact points and then insert it back in the carriage head.
try to print from a different application.
you will see copper dotted points try to clean that and the same contacts on the print head as well.
look at the encoder film which runs at the back of the print head its a thin film strip try to clean that using a dry soft cloth.
check this video.
encoder strip cleaning video
how old is the printer, is it under warranty