Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Do you see any specific error code/message, on the printer itself, such as b200, 5b00, C000, etc.
It is rare for these printers to have an issue without generating their own message. With no indication of where you are seeing that message or any basic detail about it, I cannot tell you what it means.
You would manage any refunds yourself through the help page.
At the top of the page.