Hello!Thank you for your question. I amCustomerand I look forward to helping you with your issue today.
May I know the operating system you are using? Is it Windows 7?
How do you connect the printer to the computer? Using USB cable?
Can I access your computer remotely and check the issue?
S H E F I N
I am glad to hear that the issue has been resolved. However, I have never answered your question but asked for some information in order to help you properly. I apologize for the inconvenience caused to you.
Please ask for a refund from the customer service from the link below.