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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I bought a new MG 7720 printer today I connected to my home

Customer Question

I bought a new MG 7720 printer today
I connected to my home network, it shows the Wi-Fi box in the upper right hand corner my computers are on the same network, but the computers won't connect. I keep getting the "connection failed" message. How do I fix this?
Submitted: 8 months ago.
Category: Printers
Expert:  Kamil Anwar replied 8 months ago.

Are you able to access the printer over its IP Address?