Hello Katie how are you today?
I am alright thank you. Did the cleanings make any difference when you tried to print again? Also, have you recently changed the cartridges? Is the paper you are using any different?
OK give me a moment to look up your model of printer.
To be more specific, I see you did an alignment of the printhead, did you do a printhead cleaning also? I know you said did cleanings, just verifying.
OK was just going to ask more specifically about the deep printhead cleaning. We may need to clean it manually. I am looking for a video or manual to detail how to remove the print head for manual cleaning.
OK please look at this website
This should resemble your printer. If it is not close enough, let me know and I will find a better example.
What we will want to do is manually clean the print head. That website shows how to remove the print head. You will let it soak in water. You can also warm the water, and then mix a small amount of isopropyl alcohol in the water to better dissolve the ink.
It is very important that you do not get the actual electronics wet, you are only soaking the print head itself, where the ink is likely clogged.
Do not worry about the disasembly of the printer head. Just the cleaning part we are concerned with.
Please let me know if you have any questions I will walk you through any parts of this. I believe your print head is just clogged and this will likely fix it.