Hello. My name is ***** ***** I can help you solve your problem. What is the make and model of your printer?
Sorry, I didn't see your printer model at first reading. Got it now. It is the Canon Pixma IP4700 Inkjet Photo Printer. Are you able to print anything on your printer, such as pages of text?
Is your Windows 10 Pro operating system native or an upgrade? If it is an upgrade, you need to uninstall your printer software and reinstall the drivers for your operating system from the Canon website. I can assist you with this.
You are welcome. I am glad that you have solved your problem. And thank you for choosing Just Answer.