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VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1149
Experience:  I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
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Print is fuzzy.

Customer Question

Print is fuzzy.
Submitted: 10 months ago.
Category: Printers
Expert:  VanMagnus Systems replied 10 months ago.

Hello, and thank you for choosing JA for your support needs. Happy to assist you with this issue. Have you ran an Image Test and performed a Printhead Cleaning? Please see below:

http://www.epson.com/cgi-bin/Store/Video-Library/video/Printers-All-in-Ones_Popular-Printers-All-in-Ones/How-to-Clean-a-Print-Head/929694625001

Customer: replied 10 months ago.
I performed the printhead cleaning and there are still gaps in the black boxes and the blue box.
Expert:  VanMagnus Systems replied 10 months ago.
1
Expert:  VanMagnus Systems replied 10 months ago.
Ok, do you know how to remove the printhead?
Expert:  VanMagnus Systems replied 10 months ago.
There seems to be issue with the payment used for the Secure Connection. Will try again in five minutes...
Customer: replied 10 months ago.
nO
Expert:  VanMagnus Systems replied 10 months ago.
I am sure that Customer Service will fix it.
Customer: replied 10 months ago.
The charge is already on my credit card.
Expert:  VanMagnus Systems replied 10 months ago.
They are now aware of it and will call you if there is an issue..
Customer: replied 10 months ago.
I do not know how to remove the printhead.
Expert:  VanMagnus Systems replied 10 months ago.
Ok... We will get going soon. I will post the needed steps...
Customer: replied 10 months ago.
I have contacted credit card company and they will now accept the charge.
Expert:  VanMagnus Systems replied 10 months ago.
Ok...
Customer: replied 10 months ago.
Is there still a problem?
Expert:  VanMagnus Systems replied 10 months ago.

Hmmmm, please hold a moment..

Customer: replied 10 months ago.
Cancel my request for service. I have contacted my credit card company.
Expert:  VanMagnus Systems replied 10 months ago.

https://www.youtube.com/watch?v=9D2uYopOrlI

Please see the video above. It walks you through how to remove it.

Then Chime in and we will continue Sir or Madam.

Expert:  VanMagnus Systems replied 10 months ago.

Oh sorry, Madam.