Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
Would you like me to connect to your windows 10 computer, and set your printer back up as a wireless printer? We can accomplish that by a secure remote connection.
Would you like to try that? Or would you prefer to proceed via written help alone?
Thank you for your response,
Ive sent the offer for secure remote assistance.
Once accepted, I will send you the connections steps so we can begin.