Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
It can be tricky getting that older model printer working with windows 10. Would you like me to connect directly to your wifes computer via a secure remote connection, and get the printer installed and working personally?
Or would you prefer written support only?
Thank you for your response,
I have to send you the secure remote support offer first.. Once its been clicked & accepted, I will send you the connection steps.
You can either access your email on her computer, and view the connection steps on her machine that way. Or, I can send you an email to whatever address you can access on her computer, so that you can access the connection steps that way.