Hello and thanks for your question. I look forward to assisting you today with the best answer possible.
What is the make and model of your printer?
Remove all the cartridges and inspect the cartridge chip and also the area on the printer where the cartridge sits. If dirty or inky, wipe it with damp tissue then polish with dry. Fit cartridge back in printer.Tell me if it makes any difference to your problem.
Did you receive my previous reply of cleaning the the cartridge chip and also the area on the printer where the cartridge sits?