I'm sorry about the issue. Was it working fine previously?
Is it Corel PaintShop? Or Adobe Photoshop? What's the version, such as X8, etc.?
Are you able to scan with the IJ Scan Utility program?
Do you have windows xp, vista, or 7, or 8, 10?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,