Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Are you using genuine epson ink, or generic/refilled ones?
Does it try to print, but gives blank pages?
No that isn't the paper, that points to a different issue with the nozzles, which can happen when the prior inks go dry.
You can try going into the setup/maintenance menu on the machine and running the “clean print head” function repeatedly, up to 5 times total, testing after each.
If it still doesn’t print anything, you’ll need to do a manual cleaning as a next step.
Let me know how that works, and I'll advise further if needed.
I’ve attempted to accept your call request, but it appears to have failed on your end due to a payment issue. You may need to increase your deposit or clear a security hold on your account.
It isn't a matter of the phone number (I can't even see that), it is a payment issue. Until that is resolved and processed, I am unable to call.
I don't think it is a matter of information you are submitting, the payment isn't going through likely because of a hold on your card/bank, you probably have to contact them to tell them it is something you authorized.
Okay great, click on that call request again so I can accept it, please.
I would go with the call, it will cost you less and be more productive.
It is in place of the remote session, not in addition
I can't do much for you remotely anyway, the call would be a better way to work through this.
You will need to put a new one in, if it is asking for one, before we can do anything else.
Thanks. If you want to accept the call part now, that will save you having to come back on here, and you can just call me when you have that done.
It may be. There is a difference between needing to replace because the ink is low/empty, versus not recognized. Perhaps I misunderstood your last note of it needing to be replaced.
If not recognized,
There are a few possible causes of this issue, including a bad cartridge, internal debris/contamination, or a hardware failure (bad printhead, bad logic board, faulty sensor, etc).
What we can try are some cleaning and reset steps.
First remove all of the ink cartridges, then clean the metal electrical contacts on the back, as well as where they mate up inside the printer, using qtips and rubbing alcohol. Dry well, then reseat the cartridges.Then reset the machine:unplug power at the wall outletwait 5 minutespress and hold the power/on button for 60+ secondskeep holding while plugging back in, and for another 60 seconds after, then release
Let me know the results, and I'll advise further if needed.
Thanks for trying.
If the cleaning didn't help, then yes a new printer makes more sense. This model is at the end of its life anyway for a 2013 printer, and is not worth fixing (around $150 to repair).
If looking for a replacement, I’d recommend any of the Epson workforce series printers. They tend to be very reliable, are easy to set up and use, have good print quality, and reasonably priced ink. Example: http://amzn.to/208LtQk or http://amzn.to/1NYUF1P
Note that these, like all consumer grade inkjet printers, are designed to be low cost and are essentially disposable after a few years, subsidized by the high cost of ink cartridges. If you wish to have a better quality and longer lasting printer, that comes with years worth of ink up front, consider the Epson ecotank models instead: http://amzn.to/1PpOj0C
Alternately, for a more business/commercial grade product that will be rated for a 5 year life, consider a laser printer. Lasers cost more up front also, but a toner cartridge can last for thousands of pages. A black only all in one laser is around $125: http://amzn.to/1JSHOlQ
while a color model is about twice that: http://amzn.to/1n4I7Q5
Do you need more help with this?