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Harold Hanna
Harold Hanna, Engineer
Category: Printers
Satisfied Customers: 156
Experience:  Sr System Administrator at General Dynamics
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It won't print out using black. have replace twice and still

Customer Question

it won't print out using black. have replace twice and still won't print out
printer 7620
Submitted: 10 months ago.
Category: Printers
Expert:  Harold Hanna replied 10 months ago.

Hello Jimmy how are you today? I see you have a 7620 printer, what brand is the printer?

Customer: replied 10 months ago.
Epson
Expert:  Harold Hanna replied 10 months ago.

OK please give me a moment to look up this model of printer.

Expert:  Harold Hanna replied 10 months ago.

When you say it won't print out, are there any errors associated with this? Or is it simply not printing?

Customer: replied 10 months ago.
no thanks
Expert:  Harold Hanna replied 10 months ago.

Are there any errors associated, or is it simply not printing?

Customer: replied 10 months ago.
I only want to fix this problem, Have had any issues for years so I don't want any more support.
Expert:  Harold Hanna replied 10 months ago.

I understand that is an automated message I have no control over.

Customer: replied 10 months ago.
just blank pages
Expert:  Harold Hanna replied 10 months ago.

OK. And they are authentic cartridges? Does the printer say the ink cartridge is full or any other indication it is reading the printer correctly? Have you tried any builtin cleaning functions with the printer?

Customer: replied 10 months ago.
try all and the black shows full in the setup
Expert:  Harold Hanna replied 10 months ago.

You have done the clean nozzle option 3 times or so?

Expert:  Harold Hanna replied 10 months ago.

As you have tried different cartridges, I believe it is more likely than likely a problem with the nozzle being clogged. We can discuss several options for manual cleaning, but it is easier to attempt letting the printer fix the problem first.

Customer: replied 10 months ago.
sorry no remote access
Customer: replied 10 months ago.
I have run all the cleaning options
Expert:  Harold Hanna replied 10 months ago.

Again I apologize that is an automated message meant to help people who are not sure what to do. Please read what I mentioned above.

Expert:  Harold Hanna replied 10 months ago.

OK. Please run the nozzle cleaning one more time while I find details specific to cleaning your printer.

Customer: replied 10 months ago.
cleaning again now as we talk
Customer: replied 10 months ago.
this takes a minute or two
Customer: replied 10 months ago.
still when you printout its blank
Customer: replied 10 months ago.
is there manual way to clean ?
Expert:  Harold Hanna replied 10 months ago.

Yes that I what I am attempting to find.

Expert:  Harold Hanna replied 10 months ago.

It is slightly more complicated than normal because they didn't make it easy to remoe the print head.

Expert:  Harold Hanna replied 10 months ago.

This is a video it is somewhat complicated but shows how to remove the printhead

https://www.youtube.com/watch?v=DjPU2mYrWpY

Expert:  Harold Hanna replied 10 months ago.

The next step would be cleaning it. You will let the print head sit on a damp warm paper towel mixed with isopropyl alcohol. Do not let this touch the electronic pieces of the print head. This will dissolve the ink that is clogging the printhead.

You can also use q-tips dabbed in isopropyl alcohol in an attempt to clean out any other areas where ink has settled.

Customer: replied 10 months ago.
thanksI will get back after I have try this ok
Customer: replied 10 months ago.
Do I close down now
Expert:  Harold Hanna replied 10 months ago.

Yes you can if you wish. If you have any more questions, please let me know. If you have appreciated my assistance, please rate me! Even after rating, you can request additional information on this topic at no extra charge. I hope I have helped!

Expert:  Harold Hanna replied 10 months ago.

Hello Jimmy. Please let me know if these instructions worked for you, or if you need any further assistance. If it helped, please rate me! Thanks!