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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Printer not printing

Customer Question

printer not printing
Submitted: 8 months ago.
Category: Printers
Expert:  Kamil Anwar replied 8 months ago.

Hello & Welcome to JustAnswer. Thank you for your question.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 8 months ago.
Cant its a work computer and no one is here to help me.
Expert:  Kamil Anwar replied 8 months ago.

I can help you remotely.
I sent request for remote service. Please accept it then follow steps here to connect with me.

Customer: replied 8 months ago.
Cant do that. This is not my computer.
What should my printer settings be set at?
Expert:  Kamil Anwar replied 8 months ago.

what is the model # ***** the printer and how is it connected to the computer?

Customer: replied 8 months ago.
Canon Image Class D1150
Expert:  Kamil Anwar replied 8 months ago.

how is it connected to the computer?

Customer: replied 8 months ago.
not sure. to the tower & external hard drive if that makes sense
Expert:  Kamil Anwar replied 8 months ago.

It should either be wired via usb or should be on the network. if it's on the network then that would be via ethernet cable to the router. May be you can trace the cable to check and see how is it connected?

Customer: replied 8 months ago.
long purple cord to the tower??
I now see a little white "tenda" box behind the printer
Expert:  Kamil Anwar replied 8 months ago.

so is it connected over ethernet to the router?

Customer: replied 8 months ago.
Customer: replied 8 months ago.
I'm sorry I'm just not a techy and very frustrated right now.
Expert:  Kamil Anwar replied 8 months ago.

is it wired to the router?

Expert:  Kamil Anwar replied 8 months ago.

we need to figure out how is it connected, and then test the connection.