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what is the model # ***** the printer and how is it connected to the computer?
how is it connected to the computer?
It should either be wired via usb or should be on the network. if it's on the network then that would be via ethernet cable to the router. May be you can trace the cable to check and see how is it connected?
so is it connected over ethernet to the router?
is it wired to the router?
we need to figure out how is it connected, and then test the connection.