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VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1138
Experience:  I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
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The Xerox 4150 is not working at all. no power

Customer Question

the Xerox 4150 is not working at all. no power
Submitted: 6 months ago.
Category: Printers
Expert:  VanMagnus Systems replied 6 months ago.

Hello, and thank you for choosing JA for your support needs. Please explain this issue from the beginning?

Customer: replied 6 months ago.
when you turn on the power button.
I see a spark in the switch but no power
Expert:  VanMagnus Systems replied 6 months ago.

OK. Where there any storms or power spikes or outages in your area?

Customer: replied 6 months ago.
easily but it is plugged into a surge protector.
It is a stand alone printer with no power.
you can not remote in
Expert:  VanMagnus Systems replied 6 months ago.

OK. Have you moved the printer to another part of the home or office and try it there?

Customer: replied 6 months ago.
no I haven't moved it. I just don't have power in machine
Expert:  VanMagnus Systems replied 6 months ago.

Unplug it from the Power Protector. Plug it into the wall directly. Let me know of the results.

Customer: replied 6 months ago.
same result no power
Expert:  VanMagnus Systems replied 6 months ago.

What is the age of the printer?

Customer: replied 6 months ago.
where can I find that
Expert:  VanMagnus Systems replied 6 months ago.

Oh. When did you buy it?

Expert:  VanMagnus Systems replied 6 months ago.

And, is it under Warranty?

Customer: replied 6 months ago.
not sure
06-08 somewhere in there maybe
Expert:  VanMagnus Systems replied 6 months ago.

Do you have a Service Contract on the printer?

Customer: replied 6 months ago.
no
Expert:  VanMagnus Systems replied 6 months ago.

What is the closest Major City nearest you?

Customer: replied 6 months ago.
houston
Expert:  VanMagnus Systems replied 6 months ago.

Excellent. Now the reason for my asking the questions is this. Your Xerox needs to be repaired. Either there is a Power Supply/Transformer issue or there is a Daughter Board/Main Board issue.

Customer: replied 6 months ago.
walk me through how to replace these parts? and how to get right part on internet
Expert:  VanMagnus Systems replied 6 months ago.

My next question is: Do you want an onsite repair to come to you or would you want to take it to a shop Sir or Madam?

Customer: replied 6 months ago.
my reason for talking with you was to do it myself.
I know it is broken and needs repair
I will call my vendor.
This conversation has not helped me
thanks
Expert:  VanMagnus Systems replied 6 months ago.

Not a problem, though I do have the needed instructions and the repair manual for your printer.

Have a safe and happy day...

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