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I think the BEST way to help you is with a REMOTE SESSION, so that i can SEE your screen, and have a much better chance at being able to fix this issue.
YOu were describing that the "SCAN to FILE" is not working.....is that correct?
I also see you are using Windows 10.
And because this printer was made BEFORE windows 10 was released, you may have some issues with using this printer with Windows 10.
With that in mind......did you install the correct drivers FOR WINDOWS 10?
You should have gotten these from the Brother Website.
I found this notice on the Brother website about your specific printer:
Windows® 10 CompatibilityIf you upgrade from Windows® 7 or Windows® 8.1 to Windows® 10, some features of the installed drivers and software may not work correctly. Please uninstall all drivers and software in Windows® 7 or Windows® 8.1 before upgrading to Windows® 10.If you are not able to print or scan after upgrading to Windows® 10, reinstall the drivers.
My only suggestion here is for you to REinstall the drivers and software for the printer.
Meaning you must FIRST UNinstall the software and drivers from Windows 10.....THEN REinstall them, using the software and drivers provided on the Brother website.
There are 2 versions of SW/drivers for that printer for Windows 10
32 bit, and 64 bit, are the 2 options.
YOu must figure out which Windows 10 version you have (32bit, or 64bit).....and THEN download and REinstall the corresponding SW/drivers from the brother website
Yup, i think you need to UNinstall the software, and drivers....and REinstall.......just to be sure!
Its a normal practice to REinstall software and drivers, and many times solves the issue.
How do i know you will do this correctly?
That is why i wanted to do the REMOTE SESSION.....so that i could SEE that it was done properly......but even if you DO the REinstall....it will always be in my head that it could have been done improperly.
How technically proficient are you?
Have you had much experience with removing software? What about installing software?
Hello, i would just like to touch base with you.....Would you kindly rate my performance please.
its been 5 days since our last correspondance, do you still need some help on this?
Did my suggestions/Answers work for you?
Please...take just a moment to reply.