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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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The copy function of my mx920 series printer does not work

Customer Question

the copy function of my mx920 series printer does not work
Submitted: 6 months ago.
Category: Printers
Expert:  Nathan replied 6 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Is it outputting a blank page?
Can you print from the computer?

Customer: replied 6 months ago.
the output is a blank page
the printer will print other print requests
Expert:  Nathan replied 6 months ago.

Okay, can you please specifically test a black copy, and a color mode copy, direct from the glass.

Then, try printing a black only document (make sure to set the printer options on the computer to black/grayscale mode first).

Which of those work and which are blank?

Expert:  Nathan replied 6 months ago.

Do you need more help with this?
If so, simply reply back on this page.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.

Nathan