Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Is it outputting a blank page?Can you print from the computer?
Okay, can you please specifically test a black copy, and a color mode copy, direct from the glass.
Then, try printing a black only document (make sure to set the printer options on the computer to black/grayscale mode first).
Which of those work and which are blank?
Do you need more help with this?If so, simply reply back on this page.
Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.