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Robert M.
Robert M., Consultant
Category: Printers
Satisfied Customers: 8939
Experience:  30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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Trying to print and it is just shooting out blank pages,

Customer Question

Trying to print and it is just shooting out blank pages, worked fine yesterday.
Submitted: 9 months ago.
Category: Printers
Expert:  Michelle replied 9 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Check the printer has been set to default printer in the printer drivers screen or not.

Customer: replied 9 months ago.
I'm looking
Customer: replied 9 months ago.
where would that be?
Customer: replied 9 months ago.
set new default?
Customer: replied 9 months ago.
set new default or factory reset?
Expert:  Michelle replied 9 months ago.

what windows os you have on the computer?

Customer: replied 9 months ago.
I don't know. Microsoft edge, 9 maybe?
Expert:  Michelle replied 9 months ago.

It must be windows 10 click on the search box and type in dxdiag and hit enter you will see the windows version let me know that.

Customer: replied 9 months ago.
Its a laptop, wireless HP to my printer, never been a problem before, have some stuff I need printed out for tomorrow.
Expert:  Michelle replied 9 months ago.

you can opt for secure remote assistance i can remote connect in that case and can identify the problem and fix it right in front of you. Check for the offer on your screen, If you want to opt for it.

Customer: replied 9 months ago.
Is this a joke????
Customer: replied 9 months ago.
If I knew where the search box was I would be glad too.
Expert:  Michelle replied 9 months ago.

Is it windows Pc or a Mac?

Customer: replied 9 months ago.
Its an HP lap top
Customer: replied 9 months ago.
HP Pavillion x360
Customer: replied 9 months ago.
I'm signed on, it makes the sounds of printing and spits out papers but there is nothing on them.
Expert:  Michelle replied 9 months ago.

Press the windows key and the R key together then you type in dxdiag and hit enter as you see the search box.

Customer: replied 9 months ago.
Would it tell me if the ink was low?
Customer: replied 9 months ago.
I tried that and there is a hint of ink showing, its not low, I'm close, what now?
Expert:  Robert M. replied 8 months ago.

try printing something with colors on it

do the colors show up ?

Expert:  Robert M. replied 8 months ago.

and it is more likely that the print head is clogged than the ink is out

if you look on the printer menu under ink or tools or maintenance

you should find a way to do an automatic cleaning.

do that a few times and it should straighten out