Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
You are correct, this is definitely a printer driver issue.. So I can help you I need to ask you a few questions.
To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
I tried to accept your remote support support request, but it said payment failed..
Sometimes a bank or credit card company will block payments to websites you havent used before.. You may have to call them and remove the block.