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Nathan, Engineer
Category: Printers
Satisfied Customers: 19547
Experience:  Computer networking/repair. 12+ years experience.
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I cannot power on my Brother MFC-J475DW printer. It is

Customer Question

I cannot power on my Brother MFC-J475DW printer. It is plugged in to an outlet with power.
JA: Can you guesstimate how old your Brother is? And just to clarify, what's the exact model?
Customer: The exact model is the above and it is less than a year old. It is like the power save went to sleep
JA: Is there anything else important you think the Printer Technician should know?
Customer: the power cord is hard wired into the printer not a plug that can be removed.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Printer Technician about your situation and then connect you two.
Submitted: 5 months ago.
Category: Printers
Expert:  Nathan replied 5 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Unfortunately, the issues you are experiencing are symptomatic of an internal hardware defect, meaning a faulty power supply or logic board. This issue could be a manufacturing defect, but is also often caused by a power event (shock/surge, prolonged over/under voltage condition, etc).

This could also be the result of age related wear and tear, as a 2013. model, that type of failure wouldn’t be surprising as this machine was designed and built for only a 3 year service life.

There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation

unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

If this reset process does not work, it would unfortunately confirm an internal hardware failure.

This is something that would require repairs to correct; at that point it is time for a new printer. If it is less than a year old as indicated, you can file a warranty claim with brother.

If past the warranty, you'd be on your own for repairs and while it can be fixed, it is not practical to do so. You'd be in the $150 range to have the internal power supply replaced, and a logic board would run you $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.

Depending how you'd like to proceed, I can help with filing a warranty claim, finding parts, finding a local repair shop, or recommending replacement options for you. Just let me know.

Best regards, ***** ***** for the news,



Please note:

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Expert:  Nathan replied 5 months ago.

Do you need more help with this?