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WesPCDr
WesPCDr, Technician
Category: Printers
Satisfied Customers: 1503
Experience:  Over 5 years as a computer and printer repair technician
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Xerox 242 will not duplex a complete job (maybe 2 sheets)

Customer Question

Xerox 242 will not duplex a complete job (maybe 2 sheets) before it just stops. From any paper source. Prints one side of the 3rd sheet then stops. No error code.
Submitted: 6 months ago.
Category: Printers
Expert:  Aaron T replied 6 months ago.

Hi, Im Aaron!

When the print job stops, does the paper jam or does the job act like it is complete?

Customer: replied 6 months ago.
The printer jams (077-120) but it isn't really jammed. It seems to just stop and THINK it's jammed...
Expert:  Aaron T replied 6 months ago.

ok, one sec while I look into it

Expert:  Aaron T replied 6 months ago.

Are you using hole punched paper?

Customer: replied 6 months ago.
No. It has happened on 6x12 "mini book" paper most often.
Expert:  Aaron T replied 6 months ago.

This is the only suggestion I could find other than, scheduling a tech to come look at the printer.
Give this a try,

Solutions for : Fault Code 077-120: Post 2nd BTR Sensor on Jam Fault

  1. Remove Paper and Other Obstructions From the Paper Path
  2. Power OFF the Printer, Wait 60 Seconds, and Then Power ON
Expert:  Aaron T replied 6 months ago.

Look for very smaill, maybe chipped pieces of paper caught in the rollers.

Customer: replied 6 months ago.
Thanks...
Expert:  Aaron T replied 6 months ago.

What if you try and print a non duplex set of pages at least 5 pages long, does it stop?

If it does, then the printer may need some maintenance done to it. Not sure how old the printer is but the rollers might need to be replaced.

Customer: replied 6 months ago.
Does not jam on single sided papers. Have wiped the rollers with water as a regular maint routine.
Customer: replied 6 months ago.
Mostly 6 x 12 paper with black back grounds...little photo books...
Expert:  Aaron T replied 6 months ago.

ok, if it does not jam on single sided papers, then it isn't the rollers.

Expert:  Aaron T replied 6 months ago.

Ok sec while I look into that

Expert:  Aaron T replied 6 months ago.

Try taking the 6 x 12 paper out of the printer tray and putting it back in.
Im not too familiar with the Xerox 242 but on the printer display after you put the paper in, does it ask what type of paper is in the tray. And if so, do the settings say 6 x 12 paper for that tray.

Customer: replied 6 months ago.
It confirms that the previous settings for the tray are correct. If I change the guides, I have to reset the tray. That's all normal.
Expert:  Aaron T replied 6 months ago.

Ok,
I am sorry but I don't know of any other solutions to try.

Those Xerox printers are fairly complicated. You may have to get a Printer Tech out there to look at it.

I am going to Opt Out of this ticket, someone else here on Just Answers may be able to assist.

Expert:  WesPCDr replied 6 months ago.

Hello, I'm Wes, and I'll be assisting you today.

Expert:  WesPCDr replied 6 months ago.

Sorry to hear you're having trouble.

Expert:  WesPCDr replied 6 months ago.

Since the rollers have been cleaned, they may be worn and not pulling the paper through.

There are 2 possible issues:

1. Worn roller and needs to be replaced

2. Paper sensor is broken and needs to be replaced.

Expert:  WesPCDr replied 6 months ago.

Check the rollers to see if there are signs of wear. If they seem ok. It is most likely the paper sensor.

Checking for these requires a printer technician to check each one and verify it's good.

Either way, it will mean replacing the rollers or paper sensor.

Expert:  WesPCDr replied 6 months ago.

Is the printer under any type of warranty to help get the part fixed

Customer: replied 6 months ago.
No. Out of warranty. I may need to fix it myself, if I can get someone to tell me part numbers. Do you have the service manuals available?
Expert:  WesPCDr replied 6 months ago.

Unfortunately, I do not have the service manuals.

A similar model that looks the same is the 250: here is the manual

http://www.metrouk.co.uk/pdf/XeroxDC250FullServiceManual.pdf

Customer: replied 6 months ago.
This manual will probably do. I have wanted one of these for a long time. I have been studying it. Give me a few more minutes to see if I can see what i'm referring to...
Expert:  WesPCDr replied 6 months ago.

Yes, no problem.

Customer: replied 6 months ago.
On PL 4.2, Item 11 is the Fuser Entrance Sensor. One guy told us that he had similar problems with paper with large portions of black toner—see above. ( I tested this black theory by running a small duplex booklet, and it worked fine.) He taped up the "outboard" sensor there with white paper (how he did that I can't figure out) and said that he left it there for years with no problems. Watcha think?
Expert:  WesPCDr replied 6 months ago.

The fuser area can also wear out over time. The toner blade is probably what you are referring to.

This is usually fixed by replacing the blade.

Also, for the sensors, using a multi-meter until you find the bad sensor would eliminate which sensor is bad. The paper just tricks it.

Customer: replied 6 months ago.
Yup, tricking it is what I wanna do if it's just on black photo books...
Customer: replied 6 months ago.
It must have to do with the black toner, because it duplexes "regular" books with lots of color...
Expert:  WesPCDr replied 6 months ago.

It might need to be serviced where that area of the printer is taken apart an cleaned. The toner blade as well.

Customer: replied 6 months ago.
What does the toner blade have to do with duplexing? I don't understand.
Expert:  WesPCDr replied 6 months ago.

Sorry, I mean the toner cartridge and the place that it goes in.

Customer: replied 6 months ago.
Thanks, ***** ***** think you're off the track. I really appreciate your help...The problem is in duplexing 6 x 12 sheets (from any tray).
Expert:  WesPCDr replied 6 months ago.

Ok. I understand now.

It will most likely need to be serviced.

Expert:  WesPCDr replied 6 months ago.

Let me know if you need additional help and please rate my answer below.

Thanks