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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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NX420 printer will not work with my MacBook Pro. It is a

Customer Question

NX420 printer will not work with my MacBook Pro. It is a wireless connection and used to work. I checked out the printer and it says it is connected to wireless and all checks out
Submitted: 10 months ago.
Category: Printers
Expert:  Joel Kalman replied 10 months ago.
Hello. My name is ***** ***** I can help you solve your problem. When you upgrade your operating system, you have to reinstall new printer drivers for that OS, even if they haven't changed. We can try to reinstall them without removing them from your system, since the drivers on the Epson website, in fact, have not changed.
Customer: replied 10 months ago.
Let's go ahead
Expert:  Joel Kalman replied 10 months ago.
Okay. Please go to Finder > Printer Preferences and delete the print server icon(s) for your Epson NX420 printer.
Customer: replied 10 months ago.
I just got a notification that my user session is invalid
Customer: replied 10 months ago.
I am reluctant to sign in again
Expert:  Joel Kalman replied 10 months ago.
There was a glitch on my end too. Just try refreshing your browser window. That's what I did at this end.
Expert:  Joel Kalman replied 10 months ago.
There was an error that caused a loss of the connection. No worries. If you are charged twice I can have the charges reversed immediately.
Expert:  Joel Kalman replied 10 months ago.
Are you still there? The system has sent a request for Secure Remote Assistance, but your payment failed.
Customer: replied 10 months ago.
Credit card company suspected fraud so declined payment. I will try again tomorrow. Bye. Gary