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WesPCDr
WesPCDr, Technician
Category: Printers
Satisfied Customers: 1503
Experience:  Over 5 years as a computer and printer repair technician
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I am trying to load 4 x 6 photo paper in my canon printer

Customer Question

I am trying to load 4 x 6 photo paper in my canon printer MG7520 and it keeps telling me there is no paper in the cassette. what am I doing wrong?
Submitted: 6 months ago.
Category: Printers
Expert:  WesPCDr replied 6 months ago.
Hello, I'm Wes, and I'll be assisting you today.
Expert:  WesPCDr replied 6 months ago.
When printing 4x6 paper size, be sure to adjust the paper tray guides and choose the paper size when printing.Have you adjusted the correct sizes?
Customer: replied 6 months ago.
I did
Expert:  WesPCDr replied 6 months ago.
The paper might need to be pushed in some more since it is not being detected.Also, just to be sure, this is an example for a postcard: http://www.manuals365.com/swf/canon/mg7500ser_onlinemanual_win_en_v01.html?page=428#index
Customer: replied 6 months ago.
pushed in which way?
Expert:  WesPCDr replied 6 months ago.
When the paper is inserted, the guide might need to be pushed exactly to the correct size and might need adjustment.Try readjusting the guide
Customer: replied 6 months ago.
I have tried everything and it is not working. I would like my money back for this session please.
Expert:  WesPCDr replied 6 months ago.
Sure. Would you mind viewing this quick video to show you exactly how to set up 4x6?https://www.youtube.com/watch?v=FVgTfKy3YQA
Expert:  WesPCDr replied 6 months ago.
Let me know if that video helped.Thanks

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