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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My HP Photosmart Premium printer is connected by wireless.

Customer Question

My HP Photosmart Premium printer is connected by wireless. Periodically I need to restart it to be able to print. Now - my wifi is working, I restarted the printer and still it says "not online".
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: probably 7 years. I will have to look up the model.
JA: Is there anything else important you think the Printer Technician should know?
Customer: HP Photosmart premium 309
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Printer Technician about your situation and then connect you two.
Submitted: 5 months ago.
Category: Printers
Expert:  Md. Sadique replied 5 months ago.
Hello and thanks for your question. I look forward to assisting you today with the best answer possible.What is the operating system of your computer?for eg: windows/Mac