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Robert M.
Robert M., Consultant
Category: Printers
Satisfied Customers: 8753
Experience:  30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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I just purchased a Canon MX6820 series printer. I have an

Customer Question

I just purchased a Canon MX6820 series printer. I have an Apple MacBook Air which is around 6 yrs old, it is an 11" and does notsupport a disk drive for the driver. Usually, I would just plug the wire from printer into laptop and it would recognize the printer and would begin printing, I have been trying for several hrs to achieve this task,. I downloaded the driver, however, it will not print. I am not very computer literate or savvy, could you please assist me?
Submitted: 6 months ago.
Category: Printers
Expert:  Sudipto replied 6 months ago.

Can you tell me the version of MAC which is installed in your macbook ?

Customer: replied 6 months ago.
I am not sure. It was purchased 7 yrs ago. Idid put Chrome on it just recently. How would I find out since all my paperwork regarding my pc has been lost?
Expert:  Sudipto replied 6 months ago.

OK, you can get the instructions to check the version of MAC from the link below. Please check it and let me know.

https://support.apple.com/en-in/HT201260

Customer: replied 6 months ago.
Model Name: MacBook Air
Model Identifier: MacBookAir3,1
Processor Name: Intel Core 2 Duo
Processor Speed: 1.4 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache: 3 MB
Memory: 2 GB
Bus Speed: 800 MHz
Boot ROM Version: MBA31.0061.B01
SMC Version (system): 1.67f4
Serial Number (system): C02FJ149DDQX
Hardware UUID: 2B2A37D8-BC3E-556D-B827-F1794C783408
Customer: replied 6 months ago.
Is this the information you need?
Expert:  Sudipto replied 6 months ago.

Did you get this information, after following the steps below from that link ?

From the Apple () menu, choose About This Mac. Your version of OS X appears directly below “OS X”:

Customer: replied 6 months ago.
OS X El Capitan Version 10.6.8I was unable to get the drop down menu from the apple icon. I did retrieve just the info that I am sending you. Perhaps via telephone would expedite this situation.
Customer: replied 6 months ago.
It is OS X Lion
Expert:  Sudipto replied 6 months ago.

Now, I facing another problem, there is no such model like MX 6820 , can you tell me the correct model no.

Expert:  Robert M. replied 6 months ago.

Do you still need help with this issue

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